Atera Installation Guide for Terrace Hill Dental
Follow these simple steps to install Atera, our Remote Monitoring and Management (RMM) software, on your Terrace Hill Dental computers.
Get StartedWhy Install Atera?
Atera helps us keep your systems running smoothly by allowing us to monitor, manage, and support your devices remotely. Here’s what you gain:
Proactive Support
We can detect and resolve issues before they become problems, reducing downtime across your offices.
Remote Assistance
Get fast help from our team without waiting for an on-site visit.
Enhanced Security
Keep systems up to date and protected with automated updates and continuous monitoring.
Step-by-Step Installation Instructions
Choose your location below to download the correct Atera installer. Ensure you have a Windows computer, administrator access, and an active internet connection before starting.
Step 1: Download the Atera Agent
Select your location to download the correct installer:
Step 2: Run the Installer
Locate the downloaded .msi file in your Downloads folder (or where you saved it), then double-click to start the installation.
Step 3: Follow the Prompts
Click “Next” to proceed, accept the terms, choose the default installation location, and click “Install”.
Step 4: Finish Up
When the installer completes, click “Finish”. Atera will run in the background automatically.
Step 5: Verify
You may see the Atera icon in the system tray (bottom-right). If you don’t, that’s okay — the agent runs quietly in the background.
Troubleshooting Tips
If you encounter issues during installation, try these steps:
- Administrator Access: Ensure you have admin rights on your computer.
- Internet Connection: Verify you’re online.
- Antivirus: Temporarily disable any antivirus that might block the installer (re-enable afterward).
- Contact Support: Email [email protected] or call (601) 434-6111.
Frequently Asked Questions
Atera is our remote monitoring and support software. It lets Hub Tech Solutions keep your systems updated, secure, and provide fast remote help. It runs quietly in the background and does not affect your work.
If you see that message, you can click Cancel. This typically means the Atera agent is already installed on that computer.
Please use the Terrace Hill Dental Wi-Fi network your office manager provided for your location. If you’re unsure, contact Hub Tech Solutions and we’ll help you confirm the correct network.
If your printer/copier isn’t printing or scanning, please contact Hub Tech Solutions. We’ll verify the printer is on the correct network and reconnect it if needed.
If your phone system has been migrated, phones should be working normally. If you notice any issues (extensions, voicemail, faxing, or call routing), contact Hub Tech Solutions and we’ll take care of it.
Each office will have a small backup device to keep the location online if the primary internet connection goes down. Hub Tech will coordinate placement and provide simple instructions on where to plug it in.